Return & Exchange Policy

We want you to love every piece of furniture you purchase from Oakhaven. If for any reason you are not completely satisfied, we offer a straightforward return and exchange policy designed to make the process as simple and stress-free as possible.

1. 30-Day Return Window

You may return any item within 30 days of the delivery date for a full refund or exchange. The 30-day period begins on the day your order is delivered to your shipping address. After 30 days, items are no longer eligible for return under our standard policy.

2. Eligibility Requirements

To be eligible for a return, your item must meet the following conditions:

• The item must be in its original condition, unused and undamaged.
• All original packaging, tags, and accessories must be included.
• Assembly hardware and instruction manuals must be returned with the product.
• The item must not show signs of pet damage, staining, or modification.
• Custom or personalized orders are non-returnable unless they arrive damaged or defective.

3. Damaged or Defective Items

If your furniture arrives damaged or defective, please contact us within 48 hours of delivery with photos of the damage and your order number. We will arrange for a free replacement or a full refund, including return shipping costs, at no expense to you.

4. How to Initiate a Return

To start a return, follow these steps:

1. Contact Customer Service: Email us at returns@oakhaven.com or call 1-800-OAKHAVEN with your order number and the reason for the return.
2. Receive a Return Authorization: We will email you a Return Authorization (RA) number and a prepaid return shipping label if applicable.
3. Package the Item: Securely pack the item in its original packaging. Write the RA number clearly on the outside of the box.
4. Ship It Back: Drop off the package at the designated shipping carrier. Keep your tracking number for reference.
5. Refund Processing: Once we receive and inspect the returned item, your refund will be processed within 5-7 business days to your original payment method.

5. Return Shipping Costs

• Damaged or defective items: Return shipping is free. We provide a prepaid label.
• Buyer's remorse or change of mind: A flat return shipping fee of $49 will be deducted from your refund for furniture items. For smaller accessories, a $15 fee applies.
• Incorrect item received: We cover all return shipping costs and send the correct item at no charge.

6. Exchanges

If you would like to exchange an item for a different size, color, or model, please initiate a return as described above and place a new order for the desired item. Once we receive your returned item, we will issue a full refund, and your new order will be processed separately. This ensures the fastest possible delivery of your new furniture.

7. Refund Timeline

Refunds are processed according to the following timeline:

• Inspection period: 1-3 business days after we receive the returned item.
• Refund to original payment method: 5-7 business days after inspection, depending on your bank or card issuer.
• Store credit: Issued within 24 hours of inspection, valid for 12 months.

8. Non-Returnable Items

The following items are not eligible for return or exchange:

• Custom-made or personalized furniture pieces.
• Clearance or final-sale items (clearly marked at the time of purchase).
• Items that have been assembled, used, or modified after delivery.
• Mattresses and bedding accessories for hygiene reasons.
• Gift cards.

9. Cancellations

Orders can be cancelled free of charge within 24 hours of placing the order. After 24 hours, the order enters production and a 25% restocking fee may apply. To cancel an order, contact us immediately at returns@oakhaven.com or 1-800-OAKHAVEN.

10. Warranty Returns

All Oakhaven furniture comes with a 10-year limited warranty against manufacturing defects. If you discover a defect covered by the warranty within the warranty period, we will repair or replace the item at no cost. Warranty claims are separate from standard returns and do not require the 30-day window. Please contact our warranty department at warranty@oakhaven.com with proof of purchase and a description of the defect.

11. Contact Us

If you have any questions about our return policy or need help with a return or exchange, our customer service team is here to help: